FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new headwear arrives safely and promptly:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure your hats are carefully boxed and protected before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your hats ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, color selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to absolutely love your new look! If you are not completely satisfied with your purchase, you can return your unworn, unwashed items in their original condition with all tags attached and inner structural packaging intact within 30 days of delivery for a full refund.

Q: My hat arrived crushed or creased during shipping. What should I do? A: We ship our hats in sturdy boxes with protective padding to preserve their shape, but rough transit handling can occasionally happen. Please do not worry, your order is fully covered. Take a quick photo of the hat showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING CARE

Q: How do I know if a hat will fit my head? A: Most of our casual caps (dad hats, snapbacks, truckers) feature adjustable straps or snap closures designed as "One Size Fits Most" (OSFM). For our structured or sized hats, we highly recommend checking the specific Size Chart available on the individual product page to match your head circumference accurately.

Q: How should I clean and maintain my ZelquorHat? A: To preserve the structure, embroidery, and color of your hat, we strongly recommend spot cleaning or hand washing with cold water and a mild detergent. Avoid machine washing, tumble drying, or bleaching. To reshape a slightly creased hat, you can gently apply a handheld clothing steamer to the interior panels and let it air dry.